Forgotten password, change of address, access from another machine.
From the sign-in screen, the "Forgot your password?" link sends an e-mail containing a validation link, valid for one hour. Once clicked, the application lets you set a new password.
Your vault stays readable after this. That is possible because our server handles your encryption key at that precise moment — the trade-off we set out on the "What we don't claim" page.
No vault content is stored on your machine: install SafeTale on the new one and sign in, everything is there.
Your display preferences — theme, language — are local, however, and will need setting again.
This is not yet available in the application. Write to us from the account's current address and we will change it.
It is deliberately handled by hand: the e-mail address is what allows a password reset, and therefore opening the vault. We prefer a slow, verified operation to a quick form.
Also manual for now. Write to us from the account's address; we carry out the erasure and confirm it, within one month at most in accordance with the GDPR.
Exporting your data does not exist yet: remember to copy what matters elsewhere BEFORE asking for deletion.
